Refund policy

Order Returns or Exchanges

All products must be in new, uninstalled condition, and in original packaging, and within 30 days of purchase to receive a full refund. The customer is responsible for shipping charges to return the item to the manufacturer. A refund will be issued once the item is received. Refunds will be issued via the original payment method. All lighting purchases are subject to a 25% restocking fee. We are unable to accept returns on parts and light bulbs.

All merchandise must be returned in original condition for refund, less shipping costs.

• Shrink wrap and screw packs intact
• Wires uncut/unaltered
• Free of scratches and/or defects
• Non-installed or assembled
• Original packaging

To initiate a return, please contact our customer service team at sales@fandiego.com or (858) 292-9244 to request a Return Merchandise Authorization (RMA). 

Back Orders

Periodically due to the overwhelming popularity of an item, the item may be placed on backorder status. If your order includes an item that has been placed on backorder, you will be notified by a customer service specialist within 24 hours, who will provide you with date of back order release, alternative items to replace the back-ordered item(s), or the option to cancel your order.

Order Cancellations

If the item you wish to cancel has already entered the shipping process, it cannot be cancelled. However, you may return your product once it arrives. See return process.